Shipping policy

Last updated: July 2, 2026

Thank you for shopping with Morrow & Finch. Please read our shipping policy carefully before placing your order.

Morrow & Finch is a UK-focused fashion brand operated by Vincent LIM, a sole proprietor based in France. We currently serve customers throughout the United Kingdom.

1. Shipping Costs

Standard shipping within the UK is free on all orders. There are no additional handling fees at checkout.

2. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are processed from Monday to Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Order cut-off time: 1:00 PM (UK time). Orders placed after this time will begin processing the following business day.

3. Estimated Delivery Time

Order processing time: 1–2 business days
Transit time after dispatch: 4–8 business days
Estimated total delivery time: 5–10 business days

Business days are Monday to Friday and do not include weekends or public holidays.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, high order volume, weather conditions or other circumstances outside our control.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information, where available. You can use this tracking number to follow the progress of your delivery through the carrier's tracking system. Please allow up to 48 hours after dispatch for tracking information to update.

5. Address Changes

If you need to change your delivery address, please contact us within 24 hours of placing your order. Once your order has been dispatched, address changes are no longer possible.

6. Order Cancellations

Orders may be cancelled any time before they have been processed. Once an order has been processed or dispatched, cancellations are no longer possible. You may still return eligible items in accordance with our Refund Policy.

7. Shipping Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses or locations outside the United Kingdom. Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

8. Lost or Delayed Packages

If your order has not arrived within 10 business days from the date your order was placed, please contact us at support@morrowfinch.com. We will review your order status and, where necessary, contact the carrier to investigate the delay.

9. Customs & Import Duties

Depending on stock availability, orders may be dispatched from warehouses within the United Kingdom or the European Union. This does not affect delivery times, pricing, or your statutory rights.

UK customers will not be charged additional customs or import fees on delivery. Any applicable duties or taxes are handled by Morrow & Finch and will not be charged to the customer.

10. Contact Us

For shipping-related questions, please contact us:

Business Name: Morrow & Finch
Legal Entity: Vincent LIM
Business Address: 10 Rue de la Paix, 75002 Paris, France
Registration Number (SIRET): 901 197 723 00033
Email: support@morrowfinch.com
Phone: +44 1202 080175

Our customer support team is available Monday – Friday, 10:00 AM – 6:00 PM (UK time), and closed on Saturdays, Sundays and public holidays.

Support is provided from France with dedicated English-language support for UK customers. We aim to respond within 24 hours on business days.