FAQs

Where do you ship?
Morrow & Finch currently serves customers throughout the United Kingdom.

How long does delivery take?
Orders are typically processed within 1–2 business days. Estimated delivery time is 5–10 business days, including processing and transit.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information, where available. Please allow up to 48 hours after dispatch for tracking information to update.

How much does shipping cost?
Standard shipping within the UK is free on all orders.

What is your return policy?
We offer an extended return period of 45 days from the date of delivery. Returned items must be unused, unworn and in their original condition, with all original tags and packaging included. Please refer to our Returns & Refunds Policy for full details.

How long do refunds take?
Approved refunds are typically processed within 7 business days after receipt and inspection of the returned item. Depending on your bank or payment provider, additional processing time may apply.

What should I do if I receive a damaged or incorrect item?
Please contact us within 7 business days of delivery and include:

Your order number
A description of the issue
Clear photographs showing the problem

Where appropriate, we will offer a replacement, exchange or full refund at no additional cost.

Can I change or cancel my order?
Address changes must be requested within 24 hours of placing your order. Order cancellations may be possible any time before your order has been processed. Please contact our customer support team as soon as possible after placing your order.

How can I contact customer support?
You can reach our team by email at support@morrowfinch.com or by phone at +44 1202 080175. Support is provided from France with dedicated English-language support for UK customers. We aim to respond within 24 hours on business days.

What are your customer service hours?
Our customer support team is available Monday - Friday : 10:00 AM - 6:00 PM (UK time), and closed on Saturdays, Sundays and public holidays.

Who operates Morrow & Finch?
Morrow & Finch is operated by Vincent LIM, a sole proprietor registered in France.

Business Name: Morrow & Finch
Legal Entity: Vincent LIM
Business Address: 10 Rue de la Paix, 75002 Paris, France
Registration Number (SIRET): 901 197 723 00033

How do you protect my personal information?
We take reasonable measures to protect your personal information and process personal data in accordance with our Privacy Policy. For more information, please refer to our Privacy Policy.