Refund policy

Last updated: July 2, 2026

At Morrow & Finch, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

In addition to your statutory right of withdrawal under UK consumer law (14 days from delivery), Morrow & Finch offers an extended return period of 45 days from the date of delivery.

You may return an item if:
- The return request is submitted within 45 days of delivery.
- The item is unused, unworn and in its original condition.
- All original tags and packaging are included.
- The item is not excluded from return under Section 5.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return

To request a return, please contact us at support@morrowfinch.com and include:
- Your order number
- The item(s) you wish to return
- The reason for the return

Please do not send items back without contacting us first — this helps us process your return quickly and correctly.

Our customer support team will provide return instructions and the correct return address once your return request has been reviewed.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 7 business days after receipt and inspection of the returned item. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

If your return does not meet our eligibility conditions, we will contact you to discuss the available options.

Original shipping charges are non-refundable unless required by law or where the item received was faulty or incorrect.

4. Exchanges

We currently offer exchanges subject to product availability. If you would like a different size or item, please contact support@morrowfinch.com before returning your order.

5. Non-Returnable Items

The following items are not eligible for return:
- Items that have been worn, washed or damaged after delivery
- Items returned without original tags or packaging
- Gift cards
- Items returned outside the 45-day return period

6. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, please contact us within 7 business days of delivery.

Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem

Where appropriate, we will offer a replacement, exchange or full refund at no additional cost.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:
- The item received is damaged
- The item received is faulty
- The wrong item was delivered

In these situations, Morrow & Finch will provide an appropriate solution at no additional cost to the customer.

Returns are not subject to customs charges: UK customers will not be charged additional customs or import fees on any return.

8. Contact Us

Business Name: Morrow & Finch
Legal Entity: Vincent LIM
Business Address: 10 Rue de la Paix, 75002 Paris, France
Registration Number (SIRET): 901 197 723 00033
Email: support@morrowfinch.com
Phone: +44 1202 080175

Our customer support team is available Monday – Friday, 10:00 AM – 6:00 PM (UK time), and closed on Saturdays, Sundays and public holidays.

Support is provided from France with dedicated English-language support for UK customers. We aim to respond within 24 hours on business days.